Q. How do purchase my order on the site?
To order your purchase :-
Q. What are the payment methods available?
www.serasi.my offers various kind of Payment Methods as shown below :-
1. Online payment gateway
2. Invoice / Cheque / Offline Bank Transfer
Bank : Public Bank Berhad
Bank Account : 3152721232
Account Name : Serasi Global Sdn Bhd
Bank : Maybank Berhad
Bank Account : 164351074518
Account Name : Intan Shafinaz Halim
After you made the payment, please send us the payment details of :
Bank Name :
Banking Date :
Banking Time :
Banking Reference No :
Total ammount you have paid :
Your Order No :
You may scan and email us the above info to Email Address : firstname.lastname@example.org / Whatsapp +60123737001 or fax it to us at +60322765664
Note: Your purchased products will not be delivered until we have this confirmation.
Q. How to change my account personal information and shipping address?
Q. I forgot my Password for my account. What should I do to retrieve it?
Q. Can I cancel an existing order that have been made?
Yes, only if the order is still on pending status.
- Please send an email to our customers service email at email@example.com with the message title “Request to cancel order” in order to inform us about the cancellation order.
- Orders that are in shipping or shipped will not be cancel.
Q. What is the product's transaction currency?
All products transaction currency will be done in MYR.
Q. How long does the delivery usually takes?
Delivery usually will takes about 3 to 5 working days
Q. I still have doubts!
Sorry that we're unable to clear your doubts in the F.A.Q page. Please kindly send us an email to firstname.lastname@example.org for us to clear your doubts.